Job Title: Outreach & Enrollment Coordinator
Supervisor: Community Engagement and Workforce Manager
Schedule: Full-time, 40 hours per week
The mission of the Women’s Community Clinic is to improve the health and well-being of women and girls. We believe preventive, educational care is essential to lifelong health and that all women deserve excellent health care, regardless of their ability to pay. We work hard to ensure that each client feels comfortable and safe using her voice to direct the care she receives.
Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls. With a proven track record of success, the Clinic has earned a reputation as a safe, welcoming environment where uninsured women can access high-quality health services.
The Outreach and Enrollment Coordinator will play a vital role in engaging community based clients in insurance eligibility and enrollment processes and referrals for clinical services. The Outreach and Enrollment Coordinator will work closely with Clinic staff to ensure that smooth processes and training are in place to ensure an accessible and seamless enrollment process for clients of the Women’s Community Clinic and community members who may be interested in seeking services at the Clinic.
There will be “seasonal” elements to this position and therefore certain activities may be more concentrated during certain periods of the year e.g. more time will need to be spent on enrollment during Covered California’s open enrollment period.
AREAS OF RESPONSIBILITY
Outreach and Enrollment
- Assist current clients and community members in registering for Medi-Cal, Covered California, Healthy San Francisco, or other health coverage programs as necessary
- Schedule clients and community members for in person enrollment assistance
- Enroll clients and community members in the community, at outreach events, etc. as appropriate.
- Become a Certified Enrollment Counselor and stay up to date on enrollment related information
- Communicate with clients and community members to ensure access and use of insurance
- Coordinate with other staff in establishing workflows and processes to ensure a smooth enrollment process and clinic flow
- Participate on staff teams as necessary to represent the enrollment process, and to plan for and help roll out changes relating to enrollment
- Ensure enrollment processes are going smoothly and troubleshoot when issues arise
- Provide education and support to current clients and interested community members about the Affordable Care Act and their health coverage options to increase MediCal enrollment and to support linkages to and retention in health care services
- Build and maintain relationships with community partners to enhance outreach and enrollment work
Clinical Health Worker Shift-10%
Weekly 4 hour Clinical shift with the following responsibilities:
- Clinic preparation: Setup, clean, and restock exam rooms for client visits; clean and sterilize lab and medical equipment.
- Client visits: Collect and enter client vitals and relevant visit information; provide client education, screening, and counseling as needed; accurate date entry in Electronic Health Record; work with visit team in Huddles and throughout the shift.
- Lab Work: Run in-house lab tests, accurately prepare lab packages to be sent out, assure correct data entry in Electronic Health Record.
- Attend all mandatory Clinical Health Worker trainings.
Community Engagement and Workforce Team-10%
- Attend regular team meetings and collaborate with department staff to plan various events and trainings for staff and within the community.
- Participate in assigned Clinic Committees and workgroups.
- Provide monthly reporting for partner subcontracts and deliverables.
- Support data collection and reporting for Clinic grants, reports, and newsletters.
- Commitment to the mission and goals of the Women’s Community Clinic.
- Bi-lingual in Spanish
- Minimum two years professional experience in an outreach and community engagement capacity
- Passing the Covered California Assister Certification program
- Experience in project management and development
- Experience in health education and health curriculum development and facilitation
- Experience or aptitude in conflict resolution
- Desired: prior work experience in the Western Addition community of San Francisco and underserved communities
- Ability to create systems and process to maximize coordination and efficiency
- Ability to work independently and as part of a team
OTHER KNOWLEDGE, SKILLS AND ABILITIES
- Excellent interpersonal, communication, and organizational skills
- Strong computer skills (Word, PowerPoint and Excel)
- Commitment to working in an environment offering the full-scope of pregnancy options counseling.
- Willingness to be an ambassador on behalf of the Women’s Community Clinic understanding that all staff contribute towards tasks related to promoting and fundraising for the Clinic.
Salary and Benefits:
- The Clinic provides a competitive total compensation package at the mid-range of the San Francisco nonprofit and healthcare labor markets. The salary range for this position is $17 to $18 an hour, depending on experience.
- Generous Benefits Package, includes: Health (HMO or PPO), dental, and vision insurance with family coverage, generous vacation, retirement plan, sabbatical, flexible spending accounts for medical, transit, parking, and dependent care expenses.
Typical physical demands:
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
- Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
- Requires sitting and typing for periods of up to 3 hours.
- Requires standing and walking for periods of up to 3 hours.
- Requires lifting up to 25 pounds, carrying, and walking up and down stairs
The Women’s Community Clinic is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS-related conditions (ARC). Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click here to apply. This position will be open until filled.