Medical Assistant

Job Overview

Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to cis-gender women and transgender people with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls.  In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, Lyon-Martin Health Services and Women’s Community Clinic have come together under one roof.  This facility allows both clinics to expand their service offerings and provide comprehensive and welcoming care to cis-gender women and transgender people in one space.

The Medical Assistant (MA) is an essential clinical team member who provides high quality, client-centered care to our clients. S/he works closely with clinicians and volunteer health educators to ensure that the client receives all necessary care during and between visits. The MA administers preventive health screenings, prepares the client for clinician visits, administers vaccinations, and provides health education and resources. S/he communicates with the front desk and phones, monitors provider and clinic “flow” and balances tasks to ensure both quality and efficiency. Finally, the MA works with clinicians to make sure that everything is prepared for client visits.

Key Responsibilities

Medical Assisting:

  • Prepare clients for medical providers. Perform vital signs, electrocardiograms, visual testing, peak flow meter
  • Perform client health interviews and insurance screenings
  • Accurately enter all relevant client information into Electronic Health Record
  • Provide education and materials to clients on their MyChart patient portal accounts and health-related issues such as: insurance coverage, referrals, follow-up care, and primary care topics. • Set up and assist with procedures such as IUD insertions, colposcopy, endometrial biopsy
  • Draw up and administer medications, including vaccines, PPD placement, and possibly venipuncture
  • Manage clinician schedule, including no-show clients and client visit flow
  • Run in-house lab tests such as pregnancy tests, urinalysis, and Rapid HIV; package labs to be sent out
  • Support front desk as needed Clinic preparation
  • Participate actively in pre-clinic team huddle meetings
  • Set up exam rooms before visits and clean exam rooms after each visit Staff Position Medical Assistant Supervisor Lead Medical Assistant Schedule 40 hours per week Includes morning, evening
  • Restock rooms with supplies as needed
  • Clean and sterilize lab and medical equipment
  • Participate in mandatory staff and volunteer trainings when scheduled
  • Provide ongoing one-on-one and group training for volunteer Health Educators
  • Supervise and evaluate volunteer Health Educators

General

  • Maintain confidentiality and HIPAA standards at all times
  • Other duties as assigned

Education and Knowledge, Skills and Abilities

QUALIFICATION REQUIREMENTS

  • Commitment to the mission and goals of the Women’s Community Clinic.
  • Minimum one year experience working or volunteering in a health clinic setting.
  • Educational requirement: Ability to perform the duties described above. A typical means of acquiring those abilities would be: 1) bachelors degree or; 2) combination of experience and college education equaling 3 years or; 3) graduation from high school in conjunction with a medical assisting certificate.
  • Experience providing birth control and STI counseling strongly preferred.
  • English fluency (verbal and written) required.
  • Spanish fluency (verbal) required.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to communicate effectively in verbal and written form.
  • Excellent computing skills. Experience using Microsoft Office programs required. Experience using an electronic health record system preferred.
  • Adheres to the Clinic’s core philosophies of Client-Centered Care, Cultural Inclusion, and Harm Reduction.
  • Strong communication skills. Practices attentive and active listening and willingness to ask questions.
  • Open to change and learns quickly when facing new problems. Creatively strives to find solutions.
  • Flexible in working with different work styles.
  • Strong customer service orientation. Sensitive to and patient with the interpersonal anxieties of others. Easy to approach and talk to. Spends the extra effort to put others at ease. Can be warm, pleasant, and gracious.
  • Maintains composure and professionalism, especially under stress.
  • Commitment to working in an environment offering the full-scope of pregnancy options counseling.
  • Willingness to be an ambassador on behalf of the Women’s Community Clinic understanding that all staff contribute towards tasks related to promoting and fundraising for the Clinic. • Knowledge of Bay Area community resources preferred.

Physical demands:

  • Requires prolonged sitting or standing for up to 3 hours at a time.
  • Requires hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator and other office equipment. May require up to 1 hours of typing at a time.
  • Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports and to communicate with staff in a busy clinic environment.

Compensation: $20 – $20.50
Type: Hourly/ Non-exempt
Hours/wk: 40
Benefits: HealthRIGHT 360 offers a competitive benefits package
Status: Full Time